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Privacy Notice

Overview

Bari & Bari is the ‘business name’ or ‘trading name’ for the registered company Homewise Property Services Limited.              

 

Homewise Property Services Limited (referred to in this document as “Homewise”, “we”, “our”, “us”), take your privacy and the security of your personal data very seriously and want to be as clear and transparent as possible about what we do with it.

 

This is in line with our core company values where we place the customer at the heart of our focus. Together we will be reliable and responsive in the way we deal with people, and we will also treat everyone with trust and respect.

 

This privacy notice explains how we process your personal data. (“processing” means everything we do with your data including when we collect, record, organise, structure, store, use, disclose, disseminate, restrict, erase or destroy data about you).

 

It also explains when we might disclose your data to others, how we keep it secure and your rights regarding your data.

 

To fulfil our responsibilities and demonstrate compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR), The UK GDPR & The Data Protection Act 2018, we are committed to the six principles of the regulations by:

  • Processing your personal data lawfully, fairly and in a transparent manner.

  • Collecting your personal data for specified explicit and legitimate purposes.

  • Ensuring that your personal data is adequate, relevant and limited to what is necessary.

  • Ensuring that your personal data is accurate and, where necessary, kept up to date.

  • Retaining your personal data only for as long as necessary.

  • Processing your personal data in an appropriate manner to maintain security.

Information about us

The data controller is Homewise Property Services Limited, 1164 Coventry Rd, Yardley, Birmingham B25 8DA. We are registered in England and Wales with company number 14048136.

 

We are property professionals, bringing with us more than twenty years of experience. Homewise provides services related to lettings, property management, valuations and sales.

When do we collect your personal data?

  • When you register your details with us.

  • When you contact us by any means.

  • When you’ve given a third party permission to share with us the information they hold about you (for example .Gov, credit agency companies, DPA).

  • We collect data from publicly available sources when you have given your consent to share information or where the information is made public as a matter of law.

  • When you visit any of our sites which have CCTV systems in operation for the security of occupants, visitors and staff, these systems may record your image during your visit.

  • When you visit our websites.

  • When you engage with us on social media.

  • When you comment on or review our services online.

What information do we collect from you?

The information we gather from you typically includes the following:​

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  • Full name and contact details (such as contact number, email, nationality, next of kin details and postal address)

  • Identity-related information required by law to comply with the Money Laundering Regulations 2017 and the Immigration Act.

  • Details of any pets.

  • Details of rental amounts related to properties.

  • Details of close connections, necessary for conducting conflicts of interests under regulatory obligations.

  • Banking details, essential for processes like letting a property or setting up a tenancy deposit account.

  • Access requirements information to find suitable properties, which may include special category personal data related to disabilities or other health information.

  • Areas of interest for sending marketing information about similar products and services.

  • Usage information about your website visits, encompassing URLs, clicks, products viewed or searched, page response times, download errors, length of visits, page interactions, methods used to navigate away, and phone numbers used for customer service calls.

  • Other technical information, including device details, location data, IP address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

  • Communications with us, including records of email or telephone correspondence regarding product or service queries.

If we are legally obligated or have a contractual obligation to collect personal data, failure to provide such data may result in the inability to fulfil the contract or provide the requested services. In such instances, we will notify you of the potential consequences. This could be for example to meet our obligations to prevent fraud and money laundering.

On what basis can we process your information?

The legal bases for processing your personal data under data protection legislation are outlined as follows:

 

  • Necessity for the performance of a contract to which you are a party, or for taking steps prior to entering a contract with you, to provide our services.

  • Explicit consent provided by you for the processing of your personal data for specific purposes. You have the right to withdraw consent at any time. See the What are your rights section below for more information.

  • Necessity for the purposes of our legitimate interests. In our legitimate interests of providing the best service and improving and growing our business we will process information to understand customer interests and property market knowledge and administering the technical aspects of our offerings.

  • Compliance with a legal obligation. For example, anti-money laundering, fraud and assisting law enforcement.

What are we going to do with your information?

We will hold and use personal information about you in the following ways:

 

  • To fulfil our responsibilities to you when delivering our property services.

  • To share your information with relevant parties when necessary for providing our property services to you or when acting as an agent for a third party on your behalf.

  • To adhere to our legal and regulatory obligations, including identity verification, prevention of fraud and money laundering and assessment of creditworthiness.

  • Communication with you throughout the provision of our services, addressing inquiries and requests.

  • For statistical purposes, enabling us to analyse data to manage our business performance.

  • To provide you, or enable third parties to provide you, with information about services we believe may interest you, with your permission. If you are an existing customer, we may also contact you by electronic means (e.g., email or SMS) with information about our services like those you have already obtained or negotiated to obtain from us. You can unsubscribe from these marketing messages at any time.

  • Tracking your usage of our service.

  • Notification of changes to our service.

  • Ensuring that content from our site is presented in the most effective manner for you.

How long do we keep your information?

As a general principle we will hold your personal data only for as long as necessary to fulfil the purposes for which it was collected. Once these purposes have been achieved we will erase the data or anonymize it in such a way as to make it impossible to identify you, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

 

If your data relates to a financial transaction, we will keep information about you for a maximum of 6 years after the end of our relationship with you (unless obligations to our regulators require otherwise or we are required to remove such data from our records).  This is to enable us to comply with our legal obligations regarding record-keeping for tax and accounting purposes.

Who might we share your information with?

For the purposes set out in the ‘Why do we collect this information?’ section above, we will share your personal information with the following categories of third parties, some of whom we appoint to provide services, including:

 

  • Business partners, suppliers and sub-contractors for the performance of any contract.

  • Cloud-based team communication platform.

  • Microsoft.

  • Banks.

  • Solicitors and conveyancing services.

  • Regulatory bodies.

  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

 

If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our employees, business partners our regulator, or others we will notify you. This includes exchanging information with other companies and organisations for the purposes of protecting individuals.

 

When disclosing your data to third parties we have an obligation to ensure that we have appropriate measures in place to ensure your data is protected. We will therefore do the following:

  • take steps to ensure the reliability of third parties with whom we share your personal data.

  • take measures to ensure that third parties who we authorise to process your data observe confidentiality, process data only based on documented instructions from us, take appropriate security measures and delete or return all personal data at the end of the service.

  • take steps to ensure only the data which is necessary for them to perform their processing is disclosed to third parties.

  • take steps to ensure that your data is not made accessible to an indefinite number of persons.

  • minimise the amount of personal data we disclose.

  • ensure Pseudonymisation of your personal data, where possible (“Pseudonymisation” means disguising or masking your data so that it cannot be read without additional information which we keep separately in a secure environment)

Confidentiality and security of your personal data

We are committed to protecting your personal and financial information.   All information kept by us is stored on our secure servers.

 

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 

 

We are committed to regularly testing, assessing and evaluating the effectiveness of our technical and organisational measures to manage the security of your personal data.  Our Governance Framework is the system by which our organisation is directed and controlled and provides the rules and the structures to manage this. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. More information is available by contacting us.

 

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

 

Access to your personal data is password-protected.

 

We have no requirements to transfer your data outside of the UK or the European Economic Area ("EEA").  

What are your rights?

Where processing of your personal data is based on consent, you can withdraw that consent at any time.

 

You can exercise your rights at any time by contacting us. Our contact details are given below.

 

You have the right:

 

  • to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

  • to ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing.

  • to ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.

  • to request from us access to personal information held about you.

  • to ask for the information we hold about you to be rectified if it is inaccurate or incomplete.

  • to ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, set out below, and there are no overriding legitimate grounds for processing, the data is unlawfully processed. The data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services.

  • to ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected, or you exercise your right to object (pending verification of whether there are legitimate grounds for processing)

  • to ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.

 

Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data, which is inaccurate, please let us know by contacting us using the contact details below.

 

If you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time. 

 

The ICO’s contact details are available here: https://ico.org.uk/concerns/ .  You can also call them on 0303 123 1113.

Contact details of our Privacy Compliance Team

Our Privacy Compliance Team is here to help. If you have any questions or concerns relating to the handling of your personal data, queries related to subject access requests, third parties whom we share your data with, your rights or want to make a complaint about how we are processing your data, you can get in touch.

 

Write to us at:

Bari & Bari

1164 Coventry Rd

Yardley

Birmingham

B25 8DA

 

Email: admin@bariandbari.com

Tel: 0121 772 1924

 

 

Last updated on 18/03/2024

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